HexaVox Voice

Live console

Calls

Queue, dial, and follow up from one place.

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Overview

Desk

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Call Center Home

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Checking numbers, operators, routing, tests, and live operations.

Live Ops

Wallboard

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Test & Publish

Go-Live Checklist

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Setup Wizard

Number → Agents → Groups → IVR → Test → Publish

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Visual Flow

Customer Journey

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What Needs Action Now

Next Best Fixes

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Today

Your voice desk is ready

Keep the queue visible and move quickly.

On A Call

Waiting

Missed Today

Average Handle

Calls

Queue & Follow-Up

Only live voice records and follow-ups from this account appear here.

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Recent

Activity Log

Recent calls, callbacks, and voicemail.

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Dialer

Dialer & Live Call

Offline

Status

Ready to talk

Keep the line ready and launch outbound calls fast.

Make A Call

Start Outbound

Browser Voice

Connect voice, then place outbound calls from the same control panel.

Outbound calls follow the current voice route. Keep browser voice connected for the cleanest operator handoff.

Dial

Agent Intro

Record this call

Browser Link

Sync

Client Identity

Softphone Status

Live Presence

Audio

Default

Microphone

Speaker

Coordination

Team activity

Live team updates will appear here.

Notes

Call assist

Next actions will appear here once live voice activity starts.

Calls

Desk

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Wallboard

Go-Live Checklist

Number → Agents → Groups → IVR → Test → Publish

Customer Journey

Next Best Fixes

Your voice desk is ready

Queue & Follow-Up

Activity Log

Incoming HexaVox call

Setup & Routing

Readiness Checklist

Operator Profile

SIP App Access

Voicemail Delivery

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