Voice
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Shortcuts and account controls.
Timeline
Email, SMS, calls, voicemail, notes, AI, and product context.
HV
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Access
Email Disabled
This user does not currently have inbox access. An account admin can enable email in Settings.
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Readiness
Voice checklist
Finish the items below before going live.
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Snapshot
Current setup
Live queue and callback status appear here.
Active Calls
-Waiting Queue
-Missed Today
-Avg Handle
-Customer Workspace
One communication timeline
Mail, SMS, calls, voicemail, notes, AI summaries, billing reminders, and cross-product context live together so operators do not have to bounce between systems.
7channels
4mSLA risk
AIassist ready
Customer
John Smith
VIP account · +1 555 0134 · john@example.com
Case HV-4821
Billing recovery
Waiting 18h · SLA due in 42m
Watching
Awaiting internal review
Saved
3 unresolved callbacks
2 overdue billing recoveries
42m SLA window
AI suggests prioritizing Case HV-4821
High payment risk · SLA approaching · customer silent for 48h.
AI Risk Signal
Collections risk is rising: overdue payment, 3 unresolved contacts, and 48h silence.
Goal
Recover failed payment
Next path: callback, payment link, SMS confirmation, then resolve if the customer acknowledges.
Ahmed viewing
Nigel replying
Sarah owns callback
Support claimed voicemail
Re: membership billing question
Shared Inbox · Sarah replied with the updated plan details.
Sarah reviewing
Saved 2m ago
Inbound call handled by Mike
5m 18s · payment follow-up requested · recording policy checked.
SLA risk in 18m
Mike wrap-up synced
Voicemail assigned to Billing
AI summary: customer wants callback before card retry.
Claimed by Support
Transcript processing
5 payment reminders delivered successfully
Compressed SMS delivery activity · latest carrier accept at 8:51 AM · no reply yet.
No response for 48h
Quiet summary
Internal note
Do not call before noon. Customer prefers SMS for confirmations.
Audit detail
Pinned by Sarah
17 routine delivery and sync events compressed to preserve operator focus.
No active conversations yet.
Start by connecting a number, inviting teammates, or sending your first message.
Select an event to inspect context, or use an inline action to keep the workflow here.
Calendar
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Month view
Month
Today
0
Sun
Mon
Tue
Wed
Thu
Fri
Sat
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Daily Agenda
Selected Day
Appointments for the selected day.
No appointments for this date yet.
Quick schedule
Create Appointment
Save the next meeting without leaving the workspace.
Setup
Setup Checklist
Checklist, status, and handoff details.
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Reports
Account Reports
Usage, billing, and recent activity.
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Workspace Settings
Open the right setting faster.
Use quick jumps for billing, mail, voice, and team settings. Only sections available to your role appear here.
Quick jumps
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Launch Wizard Company, numbers, team, inbox, voice, AI, and go-live readiness
Company
Account identity and timezone are ready.
Numbers
Buy or assign a primary business number.
Team
Invite users and choose access bundles.
Inbox
Configure shared mailboxes and send rights.
Voice
Greeting, queue, voicemail, and IVR route.
AI
Assist permissions, retention, and cost caps.
Go Live
Run test email, test call, DNS, and billing checks.
People Workspace Users, roles, shared mailboxes, phone access, AI access, devices, and audit
Email, calls, voicemail, queue membership, SMS send rights, and AI assist in one reviewable profile.
Can view usage, billing, and audit reports without mailbox or voice content access.
Web push, mobile push, last seen, and revoke controls belong with the user lifecycle.
Access What this user can open
Billing Plan, wallet, and add-ons
Wallet Balance
$0.00Current Plan
No planBilling Status
-Current Period
-Email Allowance
-SMS Allowance
-Voice Allowance
-Available Plans
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Add-On Store
Add-ons loading…
Billing History Wallet and credits
Active Add-Ons
No add-on activity yet.
Recent Ledger
No wallet activity yet.
Cost Analysis Shared margin view
Sharing Level
Not sharedRevenue Charged
$0.00Actual Cost
$0.00Estimated Margin
$0.00Margin %
-HQ has not enabled merchant cost sharing for this account yet.
| Bucket | Type | Amount | Detail |
|---|---|---|---|
| Shared cost analysis will appear here when HQ enables it. | |||
Account billing analysis uses the same HexaVox account admin session and returns only this account's own shared cost data.
API Keys Integration credentials
Base URL
-Auth Headers
X-API-KEY + X-API-SECRETNo API key issued in this session. Existing secrets cannot be viewed again, so create a fresh key when you need a new secret.
Active API Keys
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Voice Profile Forwarding and browser voice
SIP App Access Zoiper, Linphone, or desk phone
Voicemail Greeting, transcription, AI summary, assignment, SLA, and delivery recipients
Inbox-integrated voicemail
Voicemail appears beside calls and tasks
Operators can review transcript, summary, category, callback, owner, and SLA without opening voice settings.
Customer needs billing callback before the next payment retry.
"Hi, this is John. Please call me back about my membership payment."
Due in 18 minutes · assigned to Billing queue.
HexaVox sends a Telnyx WhatsApp template with 3 body variables in order: caller, route, summary.
IVR Audit Notifications Explicit email and SMS allowlists for audit alerts
Only active allowlisted recipients receive IVR audit notifications. HexaVox never expands these alerts to all admins, all users, billing contacts, or account owners.
IVR audit notification policy is loading.
Channel controls will appear here.
Notification types will appear here.
Test sends still respect the same allowlist and HQ policies used for production alerts.
Email Recipients
Only configured email recipients receive IVR audit messages.
No email recipients configured yet.
SMS Recipients
Only configured SMS recipients receive IVR audit alerts. SMS traffic can create billable delivery cost.
No SMS recipients configured yet.
Recent Notification Audit
No IVR audit notification activity recorded yet.
Mailbox Admin Domains, mailboxes, aliases, and mailbox access
Assign mailbox access by teammate, including shared inboxes and send permissions.
Aliases Create shared inbox routes like sales@yourdomain.com
Mailbox-ready users will appear here.
No aliases configured yet.
Phone Numbers Search, reserve, buy, and manage account voice numbers with prepaid protection
Buy Phone Number
HexaVox searches Telnyx inventory, applies account pricing, and blocks purchases when prepaid credit is too low.
Search to load available phone numbers.
Manage Owned Numbers
Reserved, active, suspended, and released numbers all stay visible here so billing and routing state stay clear.
No phone numbers assigned yet.
Call Team Assign users to voice and keep answer paths current
No team routing members loaded yet.
Ring Groups Decide which users answer together and how long calls ring
No ring groups configured yet.
IVR Builder Draft, validate, preview, and publish the phone menu callers hear
Draft
Shape the menu and route rules.
Validate
Catch missing routes and bad inputs.
Preview
See the live caller journey before publish.
Publish
Send the new version live for new calls.
After-Hours Routing What callers hear and where they go when you are closed
Fallback Routing What happens after invalid inputs or timeouts
Menu Options
Add each keypad option and choose where it routes.
Text-to-speech or uploaded audio
Open, closed, holiday, language route
Transfer to queue with fallback voicemail
AI summary, callback task, SMS follow-up
Validation
Validate this draft to see publish blockers.
Preview
Preview the caller journey before you publish.
Saved Menus
No IVR menus configured yet.
Published Versions
Publish a menu to build version history.
Recent IVR Checks
No IVR checks have run yet.
Invite User Create a new account user
Team Access User permissions, resets, and deletes
No team members loaded yet.
AI Workflows Inbox assistant, call assist, search, sentiment, compliance, and audited automation
Summarize threads, draft replies, classify urgency, tag, and route with user approval.
Live customer summary, response suggestions, sentiment, compliance alerts, and auto wrap-up.
Transcription, post-call summary, searchable recordings, coaching, and phrase detection.
Enterprise Security SSO, SCIM, encryption posture, recording rules, SIEM, and SOC2 evidence
SSO/SAML, SCIM provisioning, reporting-only roles, and device revocation.
Tenant-level keys, envelope encryption, BYOK path, and immutable audit chain.
Recording access policy, consent enforcement, and jurisdiction-aware rules.
Operations Center Queue health, provider degradation, websocket health, abuse, failover, and runbooks
mail.outbound, sms.outbound, voice.events, transcription.jobs, and media.cleanup watched.
SMTP, SIP, SMS carrier, object storage, websocket reconnect, and webhook lag.
Failover, abuse detection, billing anomaly, provider incident, and live rollout rollback.
Cross-Product Context HexaFit, HexaPay, and future products share communication context
Member conversation timeline, failed-payment recovery, AI follow-up suggestions, SMS/email/call orchestration.
Payment dispute communication, merchant support queues, onboarding messaging, settlement alerts.
Shared customer identity, communication policy, audit, and usage controls.